EUROPEAN PARLIAMENT. HEAD OF UNIT

Ms Macarena Ybarra Coello de Portugal acted as my professional coach from January to September 2013. During that time, which was one of the most enriching periods of my life, she was an inspiration in providing me with the motivation and, most importantly, practical skills to achieve my professional goals. Through her unique approach, which combines crucial elements such as empathy, listening skills and constructive criticism. she has enabled me to identify areas in which my performance as a manager could be improved. It has been a revelation to me to learn from her the ways in which my own objectives can be harnessed to those of the organisation in which I work, to mutual benefit. I am very grateful to her for the vital contribution she has made to my understanding of the role of manager and the way in which I can bring about changes in the management culture of an organisation. I would warmly recommend her as a coach for any manager keen on developing her/his professional skills.